Great Customer Service in the Service Industry

Often the phrase customer service and problem resolution are used synonymously. Here at BBCSanitizing our goal is to focus on the customer’s needs, expectation and the outcome. We are committed to the customer’s overall experience. Our promise is to be attentive by listening to & understanding our customers’ needs. In many cases, effective listening can circumvent the  need for problem resolution. According to Forbes, customer-centric is the ability to understand a customers’ expectations. In the janitorial industry the customer is the focal point of decisions related to product, service, and experience. Essentially, great customer service is the art of crafting a customer experience that meets or exceeds expectation.

The core value of customer service is such an important topic the IJCSA has dedicated a course and certification. The course provides a foundational basis for the much sought after IJSA Master Certificate. Business/homeowners seeking professional service providers will notice customer service as a strong emerging value with members of IJCSA. For example, Miracle Cleaners LLC  of RI demonstrates what the customer will experience. “We treat our clients’ homes as our own”.

Then there’s Alluring Event Cleaning LLC of LA “…it’s our objective to exceed your expectations no matter what brought you to us.…[the] goal is to simplify the lives of our clients.” This IJCSA member spells out their willingness and ability to listen, empathize and create workable solutions for their client’s cleaning needs.  It is worth reiterating, customer service really is the art of crafting a customer experience that meets or exceeds expectation. There are too many examples to mention. The IJCSA Business Directory has a comprehensive list of professional service based business owners. This directory is an excellent resource to search for experienced professional service providers who practice customer centric service.