Customer service is of utmost importance for all the members of IJCSA. Training is extensive and ensures that owners, operators, and employees all know how to put customers and clients first. Great customer service is a priority in every interaction, and is felt even in non customer-facing departments.

Great customer service includes listening, apologizing, finding solutions, and thanking customers for the patience and business. Listening and empathizing is sometimes all that a customer needs, but going above and beyond to ensure customers are satisified is what IJCSA customer service is all about.