The importance of customer service is that customers care about whether your business treat them well. They understand it is impossible to be perfect, but it is conceivable to be better and provide them with the best service imaginable. The way to achieving that success in the janitorial industry is not just offering a great service but offering exceptional customer service like how our members of the International Janitorial Cleaning Services Association (IJCSA) provide (https://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service)

IJCSA members, who are trained and certified in customer service, understand the service we provide our customers stands out as the most important aspects in our business. In the janitorial sector, we ensure our customer service is interpersonal. It is all about a welcoming smile, paying attention to our customer and getting to know more with regards to what they want, with the intent of building customer loyalty through quality service.