My plan to implement a carpet cleaning program into my business is to first have a mission in mind which is to bring simplicity and automation to carpet cleaning services for homes, helping homeowners maintain a clean beautiful carpet and a beautiful home and saving them from the cost of replacing carpets. I will focus on cleaning carpets, rugs, and upholstered items and will seek to build and maintain my expertise in this area.

The area for which I would serve would be the greater South Seattle, which is an area I'm familiar with and the area I know the most people in. In addition to serving an area, I would then survey the amount of customers I can gather to build a clientele.

From this point I would use online technology to make the process of ordering, scheduling, and paying for carpet cleaning simpler for customers and myself. As far as the cleaning products, I would use environmental friendly cleaning products and stay up to date on new breakthroughs in safe and earth-friendly products and process. In order to provide good customer experience, I will already have a crew who are well trained and serviced in this area. In addition, I will provide quality assurance with a 30-day money back guarantee. 

Customer Service - If everyone is responsible for it...then nobody is accountable for it.

As professional cleaners, we all must, individually, make ourselves accountable for caring and servicing our customers. This makes for a long and fruitful working relationship. Why? Well, as we all know, nobody is perfect, no matter how great of a cleaner we are. So, when things don't go as planned and the customer is unhappy, being convinced that this is an isolated incident and knowing that we actually care about their facility, will help deescalate the situation, probably before you even hear about it. This, of course, helps with RETENTION.

Customer service is not just about being "nice". It covers so much more, like, professionalism, good communication, empathy, willingness to make a correction, being sincere, being attentive, anticipating needs, providing timely solutions, resolving issues, etc. 

Ase we can see, customer service is not a task to be taken lightly. We have to personalize our services to every customer and empower our technicians with the proper training so that they can properly represent your business on a day to day basis. 

That's why the Customer Service Certification training course with IJCSA is an exceptional tool. Rather than generalizing, it is very specific on how we can encapsulate everything that Customer Service is. 

Please consider using members of IJCSA in your facilities as we take pride and ownership of our role as cleaners and would love to implement these qualities in your facility.

To find the right company in your area, please check out the IJCSA Business Directory by clicking on the following link here: IJCSA Business Directory.

Great customer service is providing an expectation that will last a lifetime with your customers. Always wearing a beautiful smile giving iContact and also checking up on your customers to make sure they are satisfied with their products and services is always a major plus. Also sons house customer service also includes you checking up on the unsatisfied customer and making sure that she fixed the situation.

I am happy that I have joint IJCSA Family. They give new And old businesses great customer service, training, and education for those that Want some further than selves in their career. I am very pleased and satisfied with my new business family.

Within any business, regardless of the type, your employees should always be considered as your most valuable asset. As an employer, one of my most important jobs is to make sure that all of my employees are properly educated on how to protect themselves from the many dangers within our field of work.  One of the most common dangers are bloodborne pathogens. Making sure that your employees are properly educated not only protects them, it protects your business, and your client as well.

There are many things that employees should be educated on so that they prevent cross contamination and the spread of bloodborne pathogens. For example, an employee should never attempt to compress trash with their hands, containers should be properly labeled, color coded bags must be used when necessary, and rags or sponges should never be reused. These examples are just a portion of what staff members should be educated on. Not practicing proper precautions could contaminate an entire building, which puts all of your client’s employees and customer population at risk.

As a cleaning professional, it is not uncommon to become exposed to bloodborne pathogens at one time or another. If an employee or a member of your staff is exposed, they can become gravely ill if all necessary precautions are not taken. According to OSHA, cleaning professionals should treat ALL bodily fluids as if they are infected, that is the easiest way to prevent an employee from getting infected and preventing the spread of disease. In the event an employee does become unknowingly exposed, it is important they fully understand the signs and symptoms of the different types of bloodborne pathogens such as HBV and HIV because it can be a period of time before symptoms appear. If an employee is knowingly exposed, it is imperative that they notify a supervisor immediately so that the proper protocols put in place to disinfect the area can be carried out.

Finding a reliable and trustworthy cleaning service that meets your expectations can be a difficult task. When choosing someone to clean one of the most private areas of your life (your home), you want to choose the best of the best. You can rest assure that IJCSA certified cleaning services have been trained to attend to the smallest details of your home.

IJCSA certified cleaning services are professionally trained on properly using chemicals so that you do not have to worry about chemicals damaging your different types of surfaces. Don’t worry, you will be provided a safety data sheet for any chemicals used inside of your home. The level of service that you find with one of our certified cleaners you will not find anywhere else.

IJCSA certified professionals ARE the best in the business because they are trained by the best in the business. We pride ourselves on excellence and we will clean your home as if we were cleaning our own! You can find a IJCSA certified home cleaning service here: https://www.ijcsa.org/House-Cleaning-Services

Our customers are the most import people for our organization. They are the heart beat of the company and without them this business would not exist. It is important to us to provide no just quality service but quality customer service on a consistent basis. 

Our employees are trained to listen, understand, and respond to our customers needs in an effective and timely manner. We understand that sometimes mistakes happen. But it is our duty to repair those mistakes and maintain our relationship. If you are looking for the right company with the best customer service vistit: https://ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service

Now, more than ever, our customers will be relying on us to keep them safe. Make no mistake, janitorial/commercial cleaning companies are essential. While it's true, we are not caring for the sick in an ICU, for example, we are directly linked to people's health and we must take that very seriously. 

As commercial cleaners, we should be proud of our hard work and contribution to society. On a day to day basis we are ridding the workplace of harmful germs, diseases and viruses.

Our work, while it may not be making headlines, it is very important to our daily life. We are heroes on the frontlines!

To find a great commercial cleaner in your area, please click on the following link: Janitorial Directory

Exposure to bloodborne pathogens, especially with the advent of the COVID-19 virus, is important to those in the cleaning / janitorial workforce as well as persons that perform basic cleaning activities at work.  Since bloodborne pathogens can be transmitted by a variety of bodily fluid dynamics, it’s critical that cleaning personnel stay vigilant to prevent accidental exposure. 

All cleaning personnel, whether professional or not, need to be aware of basic safety precautions where there’s a possibility of exposure to risks.  Prevention methods might include use of gloves, masks, goggles and gowns.  Hand hygiene is a major component of precautions and is simple, yet very effective in preventing the transmission of bloodborne pathogens.

Ultimately, the OSHA guidelines provide a model that is well suited to protect those persons that work in the cleaning industry.  Additionally, due to federal law, all persons that are at risk of being exposed to bloodborne pathogens require training and annual certification or re-certification.

Green Cleaning Enterprise believe a clean earth is as important as a clean home. Today there are many alternatives that even outperform yesterdays hazardous cleaning solutions. We are proud to announce what we are IJCSA green cleaning certified company.

We use the highest standards and environmentally friendly cleaning methods.

Our eco-friendly products and practices protect our planet, our residential housekeepers, and our valued customers.

Great customer service is a company trademark that sets many of the IJCSA members apart from the crowd.  While embracing these characteristics and behaviors, customers are keen to ensure that the janitorial staff pays attention to detail.  Especially well received is when surfaces are evenly cleaned and the office shines.

IJCSA Members really embrace putting a smile on their client’s faces and enjoy their work.  It shows in the quality of the environments and consistently pleasant feedback received by the client.  It’s what sets great cleaning companies apart from the average guys!