When I first started this journey of obtaining these certifications I did not realize the knowledge that I would obtain.  I have learned so much from these courses. I have found value in these certifications that will save me so much time and money. 

One of the benefits of choosing to further your knowledge is that it will save you time and money. These course will give you the tools that you will need to apply to almost any cleaning situation. You will no longer have to deal with trial and error. Since these courses are always updating it will teach you the most recent way of handing situations. 

Another benefit is that you will have a team behind you. You may not know these people personally, but you have access to thousands of people who are in the same industry that more then likely has gone though what you are. They have experience that you may not have. You also have access to the discussion board which is a great tool to see how others have handled a situation or products that they may have used.

I also appreciate the directory that they allow you to have access to. Its important to know who you can turn to when in need. If you ever need help in another state or county you can always use the directory to find someone close by. And since IJCSA holds everyone to the same standards, you can feel confident in your decision to either refer someone to them or asking them for help.  

Lastly, these courses can keep me up to date on the latest news and methods of cleaning. The world is constantly changing, as are the cleaning standards. IJCSA is always renovating themselves to make sure their standards are always at the top. 

Knowledge is power. Why not use the knowledge that is at your finger tips with IJCSA? 

In recent events, the need for cleaning has become more important and is crucial in the spread of infectious disease and new viral processes such as COVID-19. This being said, cleaning employees and staff have a greater chance in coming in contact with bloodborne pathogens and need to be educated in the safe handling and disposal of items that can be contaminated. Encounters with in the workplace can vary, but will increase with janitorial staff that work in high risk areas such as clinics, spas and crime scenes just to name a few.

Employees need to take all precautions in dealing with potential infectious contaminates. PPE is crucial in helping prevent the transmission of bloodborne pathogens and proper decontamination needs to be performed. Use of disinfectants and cavicides are important in not only cleaning potential areas but also in completely removing the potential transmission of pathogens from items. Importance needs to be made in the proper handling and disposal of potentially infectious items, proper donning and doffing of personal protective equipment in a systematic way and labeling/identification markings to notify others of the potential infectious materials.

During the education of BBP training. There needs to be proper training in identifying hazards, proper containment and removal, and steps to take to not cross contaminate. Employees should have a working knowledge of what needs to be worn for PPE depending on the level of bloodborne pathogen contact and should understand the basic physiology of disease processes, exposure and the lasting side effects. Employees need to know how to contact their infectious control officer and take the proper steps in reporting and incident and how to do immediate first aid in the event of an exposure. It is of the highest importance that staff understand bloodborne pathogens, the risks, steps to take, and transmission of diseases. This is not only to protect the employee but also co-workers, family, friends and decrease the chance of a work place injury.

     Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers. 
     As a cleaning business, you are all about customer service. You are there to provide a service to your customers, so you need to maximize their experience any way you can. To help ensure your customers receive the absolute best from your business each and every time. 

Bloodborne Pathogens are infectious micro-organisms found in human blood that can infect other humans. It is important to educate cleaning staff about bloodborne pathogens. The purpose of providing education is to raise your employees’ awareness about assessing their environment for potential risks, how to reduce risk, how to handle risk, and procedures to follow if one has been exposed. Being vigilant about the potential exposure to bloodborne pathogens is essential to employee safety practices. 

Therefore, cleaning, and janitorial business owners, managers/supervisors, and employees are considered as frontline professionals who are exposed to these risks. It is key to operate in such a fashion that all employees and other lay people are considered as infectious in order to maintain health and protection standards. Two main bloodborne pathogens are HBV and HIV.

As such, the Bloodborne Pathogens Certification Training ensures that employees are adequately trained based on updated standards stipulated by OSHA. Training employees is important for protecting the safety and health of not only the employee but also other persons who the employee may encounter. Having standards to operate by to reduce risks; to perform assessments; and a control plan is paramount for employee and community safety.

Not contributing to environmental change is essential for guaranteeing your children, grandchildren and great grand children have a good quality of life. Curtailing these adverse effects requires a joint effort by industries and nations to seek more energy-efficient ways to operate. Green cleaning is a small piece of this puzzle but switching to greener products can make a difference over time, especially as more businesses adopt these amazing programs. Employee safety is our business’s top priority and going green with your cleaning protocols helps keep your people safe. Green Michigan industrial cleaning products pose virtually no threat to your janitorial services, cleaning staff, landscape workers, building occupants, and so on. Additionally, these products help improve the air quality inside your facility. Conversely, toxic cleaning products can burn skin, irritate eyes, cause sickness when ingested, reduce indoor air quality, and more.

Being Proud of Going Green

Going green is also good for your brand reputation. The world is moving toward more sustainable, environmentally conscious practices. Businesses that are not on board with this positive shift may get left behind or, at the very least, struggle to save face as they cling to old ways. Conversely, when your customers and partners take notice of your green janitorial services, they will think even more highly of you and perhaps make efforts to improve their environmental efforts as well. Strength H2O Industrial Solutions is proud to offer our customers seeking industrial cleaning services Michigan, green janitorial services!

Have you ever had a bad experience with residential cleaning services before? Let me guess…untrained staff, poor quality work, bad timekeeping, was extremely rude and overcharged you for the work?

You’re happier and healthier when you living space is clean. However, it can be difficult to find the time and effort for proper house cleaning. This is why we are here: so you can focus on what matters to you. That is why we believe we can help many residential homes. You will be happy you did.

Besides cleaning your home for you, professional cleaners provide you with health benefits that include removing dust mites and achieving a deeper clean. There is no need for you to worry about mold and mildew because our team will know how to eradicate germs and bacteria.

We know we are only as good as our last clean. We work closely with our clients to ensure they are 100% satisfied with the job we do. Ours is not a checklist business; we continually listen to client requirements and align our services to match their needs.

Why choose our residential cleaning service? First, we are qualified and certified to do the job. We are members of IJCSA (International Janitorial Cleaning Services Association) and certified Residential Cleaning Specialist, which means that we strive to offer all our customers quality services, thanks to qualified and supervised staff.

During the current Pandemic with COVID-19 in 2020, we as a industry have recognized the importance of a clean work place and preventing the spread of germs and bloodborne pathogens. It is our mission to be the leader in our industry, changing the ways we clean and protect your customers and employees from such risks that could be infectious or be transferred by contact. During a time when infectious diseases and need for a clean environment are at an all time importance, we are your first stop in getting the best service, customer orientated cleaning and janitorial demands takne care of in a fast, efficient and effective manner.

We as a company, want to  not only be the standard in a clean workplace environment, but also through innovation, friendly customer service and a quick response 24/7 be your first source to call on. We have friendly, customer orientated staff that are ready to give you the best in service. We are driven to decrease the chances of illness or injury for our customers and their business. We are experts in our industry and only expect to give the best cleaning experience to your company.  Customer service is our highest priority and we make sure to have a quick response no matter the time time of day, because you are our priority. Please click on the link to find a service near you here. 

Being green cleaning certified here at Imagann Facility Support Services, Inc make a comfortable working environment. It makes or clients as well as our staff feel that their health is a major concern us. Here at Imagann going green lets the community know that our company is an environmental friendly business that brings awareness of the harmful effects of using everyday cleaning products versus green products. Green products are low in allergens, are non-toxic and have biodegradable agents in its products.

Find Professional Green Cleaning Companies Here

Great customer service can be best thought of as the face of the business. It's what each client sees and then decides if you are a good fit for their needs. It needs to have several important aspects in order to be effective. First and foremost, the type of business and service it provides must be clear and concise.  Targeted examples of cleaning businesses and services are listed in the ijcsa.org directory. 

Equally important to the business brand is how effectively it markets and retains clients, this is the crossroad where client and customer service intersect. If done well, each client will feel heard, cared for, and understood. Their needs will be clearly outlined and restated. Any lingering questions or concerns are addressed concisely. Active listening, especially when dealing with an upset or difficult client, goes a long way to keep each party of the same page and being transparent. Always use empathy. Just being heard and validated may be all that's needed, after all it can make or break a relationship.  

Finally, look for and gently guide clients towards a solution best tailored to their needs, or at least, the best outcome that's equitable for both sides. Sometimes a full refund is the only solution, and if the business isn't in the habit of that, then it's a viable answer. 

We here at ijcsa.org want to earn your repeat business. We always put customer service first by using best cleaning practices and going beyond expectations to provide an excellent experience whatever service you choose. By providing the highest quality customer service in the industry we build rapport with our clients--they continue to use us and even refer us to friends, family, neighbors and the like for years to come.

Bloodborne pathogens are infectious microorganisms in human blood that can cause disease in humans, with that being said that’s enough to make cleaning employees and staff want to be cautious when dealing with body fluids.  Needle sticks and other sharps-related injuries may expose workers to bloodborne pathogens. Workers in many occupations, including first responders, housekeeping personnel in some industries, nurses and other healthcare personnel, all may be at risk for exposure to bloodborne pathogens.  Therefore it is very important for people that work in fields that are exposed to such dangerous materials be aware of bloodborne pathogens and any other materials that may cause infection or even death.

However, we can control the exposure to bloodborne pathogens if we implement an exposure control plan for the worksite with details on employee protection measures. The plan must also describe how an employer will use engineering and work practice controls, personal protective clothing and equipment, employee training, medical surveillance, hepatitis B vaccinations, and other provisions as required by OSHA.  Manufacturing controls are the primary means of eliminating or minimizing employee exposure and include the use of safer medical devices, such as needleless devices, shielded needle devices, and plastic capillary tubes.

Whether you know it or not, all occupational exposure to blood or other potentially infectious materials (OPIM) places workers at risk for infection from blood borne pathogens. According to OSHA, they define blood to mean human blood, human blood components, and products made from human blood. Other potentially infectious materials (OPIM) means: (1) The following human body fluids: semen, vaginal secretions, cerebrospinal fluid, synovial fluid, pleural fluid, pericardial fluid, peritoneal fluid, amniotic fluid, saliva in dental procedures, anybody fluid that is visibly contaminated with blood, and all body fluids in situations where it is difficult or impossible to differentiate between body fluids; (2) Any unfixed tissue or organ (other than intact skin) from a human (living or dead); and (3) HIV-containing cell or tissue cultures, organ cultures, and HIV- or HBV-containing culture medium or other solutions; and blood, organs, or other tissues from experimental animals infected with HIV or HBV.