When businesses hire a commercial cleaning company, they expect clean floors, sanitized restrooms, and tidy workspaces. Those are the basics. What often separates an average janitorial provider from an exceptional one is the quality of customer service behind the cleaning.

At Refresh Janitorial Service, we believe outstanding customer service is just as important as outstanding cleaning. A dependable cleaning partner communicates clearly, responds quickly, resolves concerns professionally, and protects the client’s facility every time they enter the building.

Strong Relationships Create Better Results
Commercial cleaning is built on trust. Whether we clean an office, medical practice, financial institution, or industrial facility, our goal is to build long-term relationships based on reliability and consistency.
Our clients deserve to know they can count on us to:

• Arrive on schedule

• Complete work according to established standards

• Communicate openly and professionally

• Address concerns promptly

• Follow through on commitments

When expectations are clear and communication remains consistent, businesses can focus on serving their own customers instead of managing their cleaning vendor.

Communication Prevents Small Problems from Becoming Large Ones 

One of the most valuable services a janitorial company provides isn’t listed on a cleaning checklist.

Effective communication helps identify issues before they affect operations.

During routine service, our team may notice:

• Burned-out lights

• Water leaks

• Damaged flooring

• Supply shortages

• Safety hazards

• Areas experiencing unusual wear

Reporting these observations quickly allows property managers and business owners to take corrective action before they become expensive repairs or disruptions.

Fast Issue Resolution Builds Confidence
Even the best cleaning companies occasionally encounter unexpected situations. What matters most is how those situations are handled.
Professional janitorial service means responding quickly, communicating honestly, and resolving concerns efficiently.
A reliable service provider listens to client feedback, investigates concerns, implements corrective actions when necessary, and follows up to ensure expectations have been met. Responsiveness builds confidence and strengthens long-term business relationships.

Protecting Your Facility Every Visit

Professional cleaners are trusted with access to offices, equipment, confidential workspaces, and valuable assets.
Protecting your facility means treating every building with professionalism and respect by:

• Following security procedures

• Respecting client privacy

• Using appropriate cleaning methods and products

• Maintaining professional conduct

• Reporting unusual conditions immediately

Every visit should leave the facility cleaner, safer, and ready for employees and customers.

Why Businesses Choose Refresh Janitorial Service
Businesses don’t simply hire a cleaning company—they choose a partner responsible for maintaining the appearance, cleanliness, and professionalism of their workplace.

At Refresh Janitorial Service, we combine dependable service with responsive communication and a commitment to doing the job right every time.
Our approach focuses on:

• Dependable people

• Reliable service

• Clear communication

• Prompt issue resolution

• Protection of your facility

• Consistent cleaning standards

These principles help create long-lasting partnerships built on trust and accountability.
Partner With a Cleaning Company That Values Service
If you’re looking for a commercial janitorial company that prioritizes communication, professionalism, and consistent results, Refresh Janitorial Service is ready to help.
Contact us today refreshjan.com/contact-us to schedule a walkthrough and learn how our customer-focused approach can support your facility’s cleaning needs.

Dependable People. Reliable Service. Every Time.

Cleaning employees and facility staff play a critical role in maintaining safe and healthy environments. Because they are often responsible for handling trash, cleaning restrooms, managing laundry, and responding to spills, they may come into contact with blood or other potentially infectious materials. Blood-borne pathogens are harmful microorganisms found in human blood that can cause serious diseases such as Hepatitis B, Hepatitis C, and HIV. Without proper education and precautions, exposure to these pathogens can pose serious health risks. This is why bloodborne pathogen training and certification are essential for cleaning professionals.

The Occupational Safety and Health Administration (OSHA) created the Bloodborne Pathogens Standard to reduce workplace exposure and protect employees. This standard requires employers to provide proper training, personal protective equipment (PPE), and a written Exposure Control Plan that outlines how the workplace will prevent and respond to exposure incidents. A key concept in this training is Universal Precautions, originally developed by the Centers for Disease Control and Prevention (CDC). Universal Precautions require employees to treat all blood and certain body fluids as if they are infectious, regardless of the source. By consistently following these precautions, cleaning staff greatly reduce the risk of accidental exposure.

In addition, OSHA requires that employers offer the Hepatitis B vaccination at no cost to employees who may have occupational exposure. This added protection demonstrates how serious workplace safety standards are when it comes to Bloodborne pathogens. When cleaning, employees understand proper disinfecting procedures, safe disposal methods, and what steps to take after a possible exposure, they protect not only themselves but everyone in the facility. Earning a Bloodborne pathogens certification shows professionalism, responsibility, and a commitment to maintaining a safe and healthy environment. In today’s workplaces, this knowledge is not optional—it is necessary.

- Written by Madison for certification purposes.

When mold is discovered in your home or business, acting quickly is essential.  Mold can spread rapidly after water damage, flooding, plumbing leaks, roof leaks, or high humidity, potentially affecting indoor air quality and causing costly structural damage.  Choosing a qualified mold cleaning service is one of he most important steps you can take to protect your property and the health of your family or employees.

The International Janitorial Cleaning Services Association is home to professional cleaning companies committed to high standards of service and ongoing education.  Whether you need mold cleanup, mold remediation support, flood damage cleanup, water damage restoration, moisture control, mildew removal, odor removal, or post-flood cleaning, you can search the IJCSA Flood Damage Directory to find experienced professionals in your area.  

Don't wait until a small moisture problem becomes a major mold issue.  Prompt action can help reduce repair costs, protect your investment and restore a safe and clean environment.  By choosing an IJCSA member, you are selecting a cleaning professional dedicated to continuing education, professionalism, and quality workmanship.  Whether your property has experienced flooding, storm damage, hidden water leaks, or visible mold growth, the IJCSA directories make it easier to find trusted professionals ready to help you return your property to a clean, healthy condition.

Great customer service in the janitorial and cleaning industry isn't just about showing up on time with a mop and a smile—though that certainly helps. It's about building a relationship rooted in trust, consistency, and genuine care for the spaces our clients live and work in. At the International Janitorial Cleaning Services Association (IJCSA), our members understand that a spotless floor or a sparkling window is only half the equation. The other half is communication: listening closely to what clients need, responding promptly to questions or concerns, and following through on every promise made. Whether it's a small office, a sprawling commercial facility, or a private residence, IJCSA members treat every job as if it were their own home on the line. That means arriving prepared, respecting property, protecting privacy, and never cutting corners—because true professionalism shows in the details customers notice and the ones they don't even have to think about.

What sets IJCSA members apart is a shared commitment to putting customers first, always. Our members aren't just cleaning professionals; they're trained, insured, and dedicated business owners who know that a satisfied client is the foundation of a lasting business. From the initial phone call to the final walkthrough, IJCSA members prioritize transparency in pricing, flexibility in scheduling, and responsiveness when issues arise. This dedication to service excellence has made IJCSA members trusted names in communities across the country. If you're searching for a janitorial or cleaning service that values your time, your space, and your peace of mind, look no further than the professionals who proudly carry the IJCSA name. Browse our nationwide network of vetted, customer-focused cleaning experts through the IJCSA Business Directory and discover why so many businesses and homeowners choose IJCSA members for service that goes above and beyond, every single time.

Great customer service in the janitorial and commercial cleaning industry goes far beyond delivering a spotless facility; it is built on trust, proactive communication, and an unwavering commitment to putting client needs first. In an industry where much of the work happens after regular business hours, exceptional service means providing true peace of mind. Members of the International Janitorial Cleaning Services Association (IJCSA) elevate standard cleaning into a world-class service experience by anticipating client needs, actively listening to feedback, and personalizing solutions for every unique commercial space or home. For IJCSA professionals, great customer service is not an afterthought or a modern buzzword—it is the foundational pillar of how business is conducted every single day.

When you partner with an IJCSA certified member, you are choosing a cleaning provider that prioritizes your satisfaction above all else. IJCSA members undergo specialized customer service training to ensure clear communication, rapid response times, and an accountable, friendly team dedicated to maintaining your property's health and appearance. From tailored cleaning schedules to meticulous quality checks, IJCSA professionals demonstrate excellence by caring for your facility as if it were their own. Experience the difference that true dedication makes by hiring a certified cleaning professional through the IJCSA Business Directory or exploring specialized service options in the IJCSA Janitorial Services Directory.

Refresh Janitorial Service is committed to providing reliable, professional, and environmentally responsible commercial cleaning services. We understand that today’s businesses are looking for cleaning companies that not only deliver exceptional results but also help create healthier workplaces. By using green cleaning practices whenever possible, we help reduce unnecessary chemical exposure while maintaining clean, sanitary environments for employees, customers, and visitors. Our team serves offices, medical facilities, dental practices, retail locations, and other commercial properties with customized cleaning programs. Green cleaning focuses on using environmentally responsible products, efficient cleaning methods, and sustainable practices that help improve indoor air quality while protecting building occupants. Businesses searching for a green cleaning service can benefit from choosing a company that values both cleanliness and environmental responsibility. If you are searching for a trusted green cleaning service, visit the Green Cleaning Service Directory to find certified providers committed to healthier and more sustainable cleaning practices. Refresh Janitorial Service believes that quality cleaning and environmental stewardship go hand in hand, creating cleaner facilities while supporting a healthier future.

When people think about bloodborne pathogens, they usually picture nurses and ER staff — not the person emptying trash cans or wiping down a break room counter. But anyone who cleans for a living knows better. We're the ones who find the stuff other people would rather not deal with: a dropped needle in a bathroom trash can, a spill nobody labeled, a bag of laundry that's heavier — and messier — than it should be. I saw this firsthand working at a homeless shelter, where this wasn't theoretical — it was part of the job. We were trained on how to find and safely dispose of needles, and on what to do when someone was bleeding on the floor, whether from a fight or from a fall where they'd hit their head on a table. Those situations weren't rare in that environment, and OSHA's bloodborne pathogen standard applies just as much to workers like us as it does to hospital staff.

That real-world experience is exactly why this training matters so much for cleaning staff specifically. Hepatitis B, Hepatitis C, and HIV don't announce themselves — you can't look at a stain or a spill and know it's safe. At the shelter, having training meant we didn't freeze or guess in the moment when someone was hurt: we knew to treat every bit of blood as infectious, glove up, contain it, and disinfect it the right way instead of just mopping it up and moving on. The same principles carry into any cleaning job — gloves on, don't compress trash by hand, don't reuse a sponge or towel, use tongs or absorbent material instead of your bare hands when you can. It sounds like common sense once you know it, but I've seen how easy it is for someone to cut a corner when they're rushing through a shift and don't fully understand why the "slow" way is the safe way.

There's also a piece of this that's easy to overlook: what happens after something goes wrong. A stuck-yourself-with-something moment, a splash to the face, a cut exposed to something it shouldn't be — those things happen fast, and the response has to be automatic. Wash it out, tell your supervisor immediately, get seen by a provider — not "later," not "if it seems bad." At the end of the day, this isn't just about checking a compliance box. It's about the fact that a cleaning company is only as trustworthy as the people doing the work, and clients are trusting us to walk into their spaces and handle things safely. That's the standard I want every person on our team held to, starting with me.

Looking for a cleaning company that provides excellent customer service? IJCSA members have access to high quality customer service education that prepares them to handle any questions or concerns you may have. These cleaning services can be found at the IJCSA Business Directory.

A company providing excellent customer service means they are hearing, understanding, and caring for their customers while having a friendly demeanor. This approach provides the avenue for your problem(s) to be solved, and this is what you will get when dealing with an IJCSA member. IJCSA provides its members with an endless amount of cleaning information that stays up to date, gives a route for them to acquire specialty certifications (including customer service certification), and provides a platform for various cleaning companies to interact with one another, thus improving their business all around. If someone is an IJCSA member, you can rest assured that they are serious about their business, including their customer service. Feel free to find a great cleaning service company near you by visiting the IJCSA Business Directory.

Bloodborne pathogens are microorganisms that can be present and transmitted through blood and other bodily fluids, and can cause diseases like HBV, HIV, and AIDS.  These microorganisms are transmitted through the mucous membrane, nose and mouth, and breaks in the skin.

Cleaning staff should treat all bodily fluids with care by using the proper PPE, disinfectants, and procedures for handling soiled linen and trash.  Employees will not only take these precautions for themselves, but for others around them.

Employees who follow the proper precautions will decrease the chance of transmitted infections that cause illness and possibly death.  

Cleaning staff play an important role in keeping workplaces, schools, and healthcare facilities safe and clean. However, they are also at risk of being exposed to bloodborne pathogens when cleaning up blood, bodily fluids, or other potentially infectious materials. Bloodborne pathogens are microorganisms found in human blood that can cause serious diseases such as Hepatitis B (HBV), Hepatitis C (HCV), and Human Immunodeficiency Virus (HIV). Even routine tasks like emptying trash, cleaning restrooms, or mopping floors can become hazardous if contaminated needles or bodily fluids are present. Without the proper training, workers may unknowingly expose themselves through small cuts, broken skin, or contact with their eyes, nose, or mouth.

Training on bloodborne pathogens helps cleaning staff understand how to protect themselves while doing their jobs. One of the most important concepts they learn is universal precautions, which means treating all blood and bodily fluids as if they could be infectious. Employees are also taught how to correctly use personal protective equipment (PPE), such as gloves and eye protection, safely clean up spills, properly handle sharp objects without touching them directly, and use the correct disinfectants. This training also helps prevent common mistakes, like pushing down trash with their hands or picking up needles improperly, which can lead to needlestick injuries or the spread of infection.

Overall, bloodborne pathogen training protects not only the employees performing the cleaning but also everyone who enters the facility. When cleaning staff know how to properly clean, disinfect, and dispose of biohazardous waste, they help reduce the spread of infectious diseases and create a safer environment for employees, patients, customers, and visitors. Following OSHA's Bloodborne Pathogens Standard also helps organizations stay compliant with safety regulations while showing that they value the health and safety of their environmental services and cleaning staff.