Members of the International Janitorial Cleaning Service Association Take great pride in their expertise in the area of customer service. Members are focused on hearing the customer, understanding the customers needs, and making every effort to leave them with the satisfying feeling of being cared for.
IJCSA members achieve this level of customer service by a genuine greeting that includes a friendly smile, eye contact, and a comment to let them know they were heard. Listening to and empathizing with their customers gains them an insight to creating a solution for a wide range of needs weather large or small. By gaining this insight to their customer's request they are able to assist by creating solutions to their challenge and giving them an assurance of achievement by Clarifying a remedy of their requests.
IJCSA members take a final, yet ongoing step by following up with all customers regardless of the size or complexity of the issue at hand. Keeping in touch by making a phone call or sending an email gives them an opportunity to further their relationships by implementing a chance to provide future services, possibly at a discounted rate to customers and their acquaintance's.