There is a difference between good and excellent customer service. Being good will keep you in business but being excellent will excel your business. Exceptional customer service can distinguish a company's brand from the competetion and word of mouth can take over and sky rocket your business, right where you want to be.
Excellent customer service is handling customer concerns without conflict to the companies intentions and making sure customers are happy working with your company to the point that they start talking out loud about YOU.
We at All American Affordable commercial cleaning www.aaacomclean.biz always puts our customers first, just like the members at IJCSA. Customer service is a priority with IJCSA as well as with us. http://www.ijcsa.org/Find-A-Cleaning-Service-Janitorial-Service